Director : Ms AN Tinta
The primary objective of the Dept. is to:
- The facilitation of the development of IDP and management of performance information
- The management of Information Systems and IT infrastructrue
- The rendering of Municipal Support Services to Category B Municipalities.
- The planning and coordination of risk management within the municipality
The Strategic Manager's Department is divided into the Units:
1. INFORMATION MANAGEMENT UNIT
PURPOSE: TO PROVIDE INFORMATION SYSTEMS AND TECHNOLOGIES WHICH WILL STRATEGICALLY ASSIST ADM TO DELIVER ON ITS SET SERVICE DELIVERY TARGETS
Functions:
Ensure connectivity of ADM users at all times by focusing on the following areas;
- security,
- availability,
- high performance,
- increase service delivery of ADM to its greater customers
- Support and maintain systems used by ADM departments;
- Ensure IT systems work according to business requirements;
- Ensure seamless integration of systems and platforms;
- To lead delivery of IT systems and services according to industry best practices and government based procedures;
2. MUNICIPAL SUPPORT UNIT
PURPOSE: TO RENDER MUNICIPAL SUPPORT TO LOCAL MUNICIPALITIES
Functions:
- The rendering of municipal support on Financial matters;
- The rendering of municipal support on Corporate Services matters;
- Providing support to local municipalities on Land and Human settlement matters;
- The rendering of municipal support on technical (Engineering) matters;
- The administration of Planning and Implementation Management Support Systems (PIMSS) to local municipalities
- Providing support on Information Technology needs within the local municipalities.
3. COMMUNICATION & CUSTOMER CARE UNIT
PURPOSE: ENSURING A 2-WAY FLOW OF INFORMATION BETWEEN ADM AND COMMUNITIES; TO PROMOTE ADM’S PROGRAMMES AS REFLECTED IN ITS IDB/BUDGET; TO CONVEY TO MANAGEMENT THE PERCEPTIONS, NEEDS AND ATTITUDES OF COMMUNITIES;
To inform management of best communications practiceS;
Communications & Customer Care
Crisis communications and reputation management;
- Communications research and environmental analyses.
- Development of communication strategies and policies;
- Media liaison;
- Community/public participation;
- Customer Care;
- Marketing the institution as a tourism/heritage and investment destination;
- Website Development and Content management.
- Providing communication support to ADM Dept, LMs and other government spheres.
4. PLANNING MONITORING & EVALUATION
PURPOSE: TO SUPPORT, MANAGE AND DIRECT THE DEVELOPMENT AND EFFECTIVE IMPLEMENTATION OF THE INTEGRATED DEVELOPMENT PLAN AND PERFORMANCE MANAGEMENT SYSTEM OF ADM.
Functions:
· Coordinate the development and review of the Integrated Development Plan;
· Coordinate the development and review of the Performance Management Framework ;
· Coordinate the development the of the Service Delivery and Budget Implementation Plan;
· Coordinate the development of the Annual Report;
· Coordinate Sector Plan development and review;
· Ensure IDP, Budget and SDBIP alignment;
· Ensure vertical and horizontal alignment of development planning;
· Ensure monitoring and evaluation of performance, quarterly and annually;
· Ensure compliance with IDP and PMS relevant legal requirements.